Overview

Return and Refund Policy

At Luxe Home, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and refund policy to ensure your peace of mind. Please read the following guidelines carefully:

  1. Eligibility for Returns:

    • You may return an item within 30 days of receiving it.
    • To be eligible for a return, the product must be in its original condition, unused, and with all tags and packaging intact.

  2. How to Initiate a Return:

    • Log in to your Home Essentials account.
    • Go to the Order History section.
    • Select the order containing the item you wish to return.
    • Click on the Return Item button and follow the instructions.

  3. Refund Process:

    • Once we receive your returned item, we will inspect it.
    • If approved, your refund will be processed within 5 business days.
    • Refunds will be issued to the original payment method.

  4. Non-Returnable Items:

    • Certain items are non-returnable for hygiene or safety reasons. These include:
      • Personal care products (e.g., toiletries, cosmetics)
      • Food items
      • Custom-made or personalized products

  5. Return Shipping:

    • You are responsible for return shipping costs unless the return is due to our error.
    • We recommend using a trackable shipping method.

  6. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact our customer support immediately.
    • We will arrange for a replacement or issue a full refund, including return shipping costs.

  7. Cancellations:

    • You can cancel an order within 24 hours of placing it. After that, the standard return policy applies.

  8. Contact Us:

    • If you have any questions or need assistance, reach out to our friendly customer support team.

Thank you for choosing Luxe Home. We appreciate your trust in us!